Case Studies: Real Clients, Real Results

Travel Center Chain Chooses Univers for the Long Haul

TravelCenters of America (TA) is a national chain of full-service travel plazas, with about 17,000 employees and 200 locations. Univers has served as TA’s benefit communications and enrollment partner for the past seven years.

Challenge

To continuously improve benefits education and enrollment for a widespread employee base, as well as integrate current and future acquisitions into the TA benefit plans

Solution

An ever-evolving solution since 2001, including: comprehensive benefits brochures; one-to-one enrollments via the Univers call center; mandatory enrollment for newly acquired employees; periodic enrollments for managers and new hires

Results

• Smooth transition of acquired employees to TA’s benefits program
• Access to a benefits counselor for Q&A and enrollment for all employees
• Enrollment data can be transferred to PeopleSoft and carriers within 48 hours
• Enrollment fees completely offset by voluntary benefit plan participation
  
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